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I Was Wrong. The Insurance Company Was Evil.

I was wrong. In my recent post, "Evil Insurance Company or Evil Health-Care System?" I argued that the villain in an obvious case of injustice -- a denial of service to spinal muscular atrophy sufferer Ian Pearl -- is not the insurance company, but the U.S. health-care system itself.

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I still believe that the for-profit U.S. health-care system is a villain in Mr. Pearl's case (and in many other cases), because such injustices happen with regularity when health care is made a source of profit. However, I now understand that the Guardian Life Insurance Company of America grossly misbehaved, even by the lax standards of the health insurance industry, and should not be excused for any reason. The article I cited pointed out their misdeeds, and I should have paid more attention. The company's malfeasance became much clearer to me when Mr. Pearl's brother sent me this comment. It is attached to my original post, but I'm also including it here so that more people will see it.

Matthew Pearl said...

Ian is my brother. Thank you for including a link to the story. I'd like to explain, though, why the story is far more shocking than your post recognizes. This actually is unprecedented. Insurance companies are not allowed to identify an individual who is sick or disabled and drop him or her in order to increase their profit. That would be discrimination and illegal. So Guardian, instead, dropped the entire "plan design" for everyone who had it, doing an end-around the law. Not only that, our lawsuit uncovered documents -- now public, now published in the article you link to -- showing the executives planning a "hit list" of which individuals to target based on how much their health care costs. We're talking people with serious illnesses and diseases. They referred to my brother Ian and those like him as the "dogs" of the group they had to "get rid of" and "train wrecks." This was not the beginning. They had sent private investigators for years to try to find that my dad's business was not a real one, or some other basis of cancellation -- which of course they didn't. They did this to the other "dogs," too: people who are paralyzed, have MS, cancer, and other critical diseases. The truth? They thought Ian would die a long time ago. So did the doctors. So instead they pulled this. And in contrast to what you generously assume, they were still profiting in their small business division -- big profits. At the time of this plan withdrawal, Guardian CEO Dennis J. Manning boasted that it had capital of $4.3 billion, net income of $437 million, and record shareholder dividends.

They're either an insurance company or they're not.

For those who want to help do something about this, please check the Facebook group I just started (click here).

Thank you again, LaVonne, for sharing the story.

You're welcome, Matthew. I have joined your Facebook group ("Help Ian Pearl show insurers he is not a dog") and encourage readers to join too. Guardian Life needs to be held accountable, and people thinking about health-care reform need to be aware of how low some companies will stoop.

Here's the big question: do all for-profit insurance companies behave as miserably as Guardian Life did?

In a just-posted article, "I am not a dog," Ian Pearls tells his story. He says:

I know firsthand that America's health-care system has the capacity to provide incomparable, life-saving care. But I am living proof that insurance-company "death squads" meeting behind closed doors routinely make life-sustaining benefits vanish. Read more

Several months ago former insurance executive Wendell Potter began speaking out about how one of America's largest insurance companies, Cigna, treats its clients. After interviewing Potter, Bill Moyers said:

Looking back over his long career, Potter sees an industry corrupted by Wall Street expectations and greed. According to Potter, insurers have every incentive to deny coverage -- every dollar they don't pay out to a claim is a dollar they can add to their profits, and Wall Street investors demand they pay out less every year. Under these conditions, Potter says, "You don't think about individual people. You think about the numbers, and whether or not you're going to meet Wall Street's expectations."

Click here to read Moyers' article, see the interview, or link to Potter's congressional testimony.

Clearly the big health-care insurers don't want any meaningful reforms. Click here to read about how Edward Hanway, Cigna's CEO, is trying to "use his corporate connections to orchestrate the defeat of real health-care reform."

It may indeed be that Cigna and Guardian Life and lot of other for-profit insurance companies are simply doing what business has to do in order to reward its executives and stockholders. I was wrong to say that such callous behavior is not evil, and I apologize. It is evil whenever an individual, or a company, or an entire health-care system puts profits above human beings. Come on, America. We can do better than this.

portrait-lavonne-neffLaVonne Neff is an amateur theologian and cook; lover of language and travel; wife, mother, grandmother, godmother, dogmother; perpetual student, constant reader, and Christian contrarian. She blogs at Lively Dust.

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by: kansasmennonite

10-22-2009 @ 9:24pm

quote:"The republicans have over and over provided ideas for reform but obama will not"

Is this why we are in such a mess since 93'?

Seriously, the repubs proposals won't fix pre-existing conditions, etc. Only provide enough excuse to help them get them re-elected. Look at my state's Todd Tihart website and it's very miniscule yet he claims to be leading the efforts against OBama. He's for the status quo. same ol same ol.

by: Chris "Jesdisciple"

10-30-2009 @ 5:46am

When you have people working more than 40 hours a week at the minimum wage and there is nowhere for them to live with their roommates where they can still afford to eat, the system is broken.

40 hours at minimum wage is illegal... Do lawbreakers really indicate a broken system? EDIT: Wait, I'm thinking of getting overtime or not. Apologies, I'm a fledgling libertarian.

If you lose your health insurance when you change jobs, and you are then uninsurable, the system is broken.

Insurance shouldn't be attached to jobs. It should be as cheap for the individual as for the employee. I don't recall the logic, but I believe someone in this thread or its predecessor explained how regulation caused this.

When mom and dad have both run out of unemployment benefits, and collecting pop cans for the deposits doesn't pay the rent, welfare isn't the problem.

If there were no minimum wage, jobs would be easier to find - and money would be worth more. I can't tell for certain whether this would cause food to be easier for the poor to buy, as I'm not an economist. Maybe one of the libertarian gurus can correct me or expound.

When no one wants to hire you because blacks all have victim syndrome because of the welfare state, and they make everything about race, welfare didn't break that system.

Hard to tell who's persecuting whom in this scenario, but no I don't think welfare broke that - slavery did. I'd prefer to clean up after slavery without ruining the economy.

Americans don't care what works everywhere else in the world. We're still praying for your health.

Don't put words in my mouth. I don't care to discuss other countries because I don't know their histories. Perhaps (I doubt it) their welfare is sustainable; ours isn't.

by: Chris "Jesdisciple"

10-30-2009 @ 5:33am

Resetting this thread's indentation at the end of the discussion.

by: kansasmennonite

10-22-2009 @ 9:24pm

quote:"The republicans have over and over provided ideas for reform but obama will not"

Is this why we are in such a mess since 93'?

Seriously, the repubs proposals won't fix pre-existing conditions, etc. Only provide enough excuse to help them get them re-elected. Look at my state's Todd Tihart website and it's very miniscule yet he claims to be leading the efforts against OBama. He's for the status quo. same ol same ol.

by: scat

10-22-2009 @ 10:50pm

As a former insurance insider, I can guarantee you that literaally not decisions are made based on moral obligations. There have been bad faith laws on the books for many years in many states, yet very few such claims ever come to fruition. They are difficult to prove and expensive to pursue.

As a matter of course, a large percentage of claims are denied initially with the expectaton that the claimant just doesn't want to fight for their rights. Most people in fact have no idea what their rights are. Insurance companies generally have the funds and the will to outlast most people. Even if the insurance company ultimately is required to pay the claim and some penalties, they generally have made enough money by delaying that they don't really suffer a loss. It's all about profit. Without the profit motive the whole approach to claims would change. And by the way, no solvent insurance company is going out of business if we reform health care coverage. They make the bulk of thier money in other investments.

by: prk

10-23-2009 @ 12:04am

You know this is not a Health Insurance Company, hence the name New York Life. She is talking about a disablilty policy.

by: RadicalChristianLibrarian

10-23-2009 @ 12:48am

No, I don't think I misunderstand what for-profit vs. non-profit means. I read the article you posted and I see the problems with the employer-based insurance system we have and agree that this system is unsustainable.

However, there are certain things that don't work in an extreme free market model represented in the article. So health care may not be a "right" in the constitutional sense or in the sense that the author articulates. It is a human need. Just as water is, just as is food, and in modern times, electricity. We are willing to pay fair rates for health care, just as we are for water and power. We cannot afford to pay for these needs when people try to game the system, when there is no regulation, or when responsibility for the servicing for human need is handed over to companies with a profit motive, who have to answer to Wall Street. (Witness Enron's attempt to privatize electricity, falsely increasing demand and prices and the devastating effects in California, Oregon and Washington, or Bechtel's attempt to privatize water in Bolivia- rates went up over 300% and the local people rose up and tossed Bechtel out of the village. I think we could learn something from these villagers).

When people are so wedded to a certain economic theory that you think it should apply to everything, I have to wonder if it ceases to become just an economic theory and becomes some sort of religion. Certain things don't work in this free-market utopia. Water, electricity, and health care are among them.

by: RadicalChristianLibrarian

10-23-2009 @ 1:00am

I believe this trip from Alan Grayson because it's true. Did you read the part of the article where it says that the insurance company didn't think Ian Pearl would live that long?

Anyone who sides with insurance companies who treat people like "dogs" or try to find ways to get them off of their rolls when they live longer than expected (in essence, who root for people to "die" and "die quickly") is guilty. That includes Republicans and Democrats, anyone who is siding with the insurance companies by blocking reform.

No, you're right, I don't see members if Congress complaining about their health care coverage. I wish we could all have the same coverage they do and support those in Congress who say the same, such as Ron Wyden and Anthony Wiener.

by: scat

10-22-2009 @ 10:50pm

As a former insurance insider, I can guarantee you that literaally not decisions are made based on moral obligations. There have been bad faith laws on the books for many years in many states, yet very few such claims ever come to fruition. They are difficult to prove and expensive to pursue.

As a matter of course, a large percentage of claims are denied initially with the expectaton that the claimant just doesn't want to fight for their rights. Most people in fact have no idea what their rights are. Insurance companies generally have the funds and the will to outlast most people. Even if the insurance company ultimately is required to pay the claim and some penalties, they generally have made enough money by delaying that they don't really suffer a loss. It's all about profit. Without the profit motive the whole approach to claims would change. And by the way, no solvent insurance company is going out of business if we reform health care coverage. They make the bulk of thier money in other investments.

by: prk

10-23-2009 @ 12:04am

You know this is not a Health Insurance Company, hence the name New York Life. She is talking about a disablilty policy.

by: RadicalChristianLibrarian

10-23-2009 @ 12:48am

No, I don't think I misunderstand what for-profit vs. non-profit means. I read the article you posted and I see the problems with the employer-based insurance system we have and agree that this system is unsustainable.

However, there are certain things that don't work in an extreme free market model represented in the article. So health care may not be a "right" in the constitutional sense or in the sense that the author articulates. It is a human need. Just as water is, just as is food, and in modern times, electricity. We are willing to pay fair rates for health care, just as we are for water and power. We cannot afford to pay for these needs when people try to game the system, when there is no regulation, or when responsibility for the servicing for human need is handed over to companies with a profit motive, who have to answer to Wall Street. (Witness Enron's attempt to privatize electricity, falsely increasing demand and prices and the devastating effects in California, Oregon and Washington, or Bechtel's attempt to privatize water in Bolivia- rates went up over 300% and the local people rose up and tossed Bechtel out of the village. I think we could learn something from these villagers).

When people are so wedded to a certain economic theory that you think it should apply to everything, I have to wonder if it ceases to become just an economic theory and becomes some sort of religion. Certain things don't work in this free-market utopia. Water, electricity, and health care are among them.

by: Jesdisciple

10-23-2009 @ 4:12am

Sounds like Bechtel had a monopoly on the water... We have never argued that a private monopoly is better than a public one. We do argue, however, that government laws which result in monopolies should be repealed rather than the monopolies subsidized.

I'm not informed about the Enron scandal. However, even if I were I doubt I could analyze where the system failed without a degree in economics.

by: RadicalChristianLibrarian

10-23-2009 @ 1:00am

I believe this trip from Alan Grayson because it's true. Did you read the part of the article where it says that the insurance company didn't think Ian Pearl would live that long?

Anyone who sides with insurance companies who treat people like "dogs" or try to find ways to get them off of their rolls when they live longer than expected (in essence, who root for people to "die" and "die quickly") is guilty. That includes Republicans and Democrats, anyone who is siding with the insurance companies by blocking reform.

No, you're right, I don't see members if Congress complaining about their health care coverage. I wish we could all have the same coverage they do and support those in Congress who say the same, such as Ron Wyden and Anthony Wiener.

by: RadicalChristianLibrarian

10-23-2009 @ 4:36am

Yes, they did have a monopoly on the water. They purchased it by bribing corrupt local officials, which happens all the time, all over the world. If corporations could privatize air, they would.

In California, when rates for electricity went up 200-300%, people (and the state) were put in difficult financial positions and the Governor was recalled and thrown out of office, mostly because of this manufactured "energy crisis."

California's economy still hasn't recovered. Last I heard, a county in Washington State was suing for compensation, but what good does it do to sue a bankrupt company? No one is held accountable.

Here's another Amy Goodman Democracy Now article (no, I'm not trying to convert you into a flaming liberal, it's just a good synopsis of what went down). ;-)

http://www.democracynow.org/2006/5/26/enron_pla...

The stakes in Bolivia were higher- people's lives were on the line. Poor people in Bolivia can't afford that kind of increase for water.

by: Jesdisciple

10-23-2009 @ 5:01am

FYI: Not all Republicans are siding with the insurance companies. I agree that by and large the politicians do; if only we could get a conservative party up and running that actually valued conservatism itself. I'm convinced that the political system's focus on money is something that needs to be reformed - perhaps even more than healthcare does.

by: LibertarianChristian

09-19-2010 @ 11:54am

hihttp://www.milq.salexmeds.combest regards, jarrbear05@aol.com

by: LibertarianChristian

09-19-2010 @ 11:54am

hihttp://www.milq.salexmeds.combest regards, jarrbear05@aol.com

by: LibertarianChristian

09-19-2010 @ 11:54am

hihttp://www.milq.salexmeds.combest regards, jarrbear05@aol.com

by: Chris "Jesdisciple"

10-30-2009 @ 3:46am

When you have people working more than 40 hours a week at the minimum wage and there is nowhere for them to live with their roommates where they can still afford to eat, the system is broken.

40 hours at minimum wage is illegal... Do lawbreakers really indicate a broken system? EDIT: Wait, I'm thinking of getting overtime or not. Apologies, I'm a fledgling libertarian.

If you lose your health insurance when you change jobs, and you are then uninsurable, the system is broken.

Insurance shouldn't be attached to jobs. It should be as cheap for the individual as for the employee. I don't recall the logic, but I believe someone in this thread or its predecessor explained how regulation caused this.

When mom and dad have both run out of unemployment benefits, and collecting pop cans for the deposits doesn't pay the rent, welfare isn't the problem.

If there were no minimum wage, jobs would be easier to find - and money would be worth more. I can't tell for certain whether this would cause food to be easier for the poor to buy, as I'm not an economist. Maybe one of the libertarian gurus can correct me or expound.

When no one wants to hire you because blacks all have victim syndrome because of the welfare state, and they make everything about race, welfare didn't break that system.

Hard to tell who's persecuting whom in this scenario, but no I don't think welfare broke that - slavery did. I'd prefer to clean up after slavery without ruining the economy.

Americans don't care what works everywhere else in the world. We're still praying for your health.

Don't put words in my mouth. I don't care to discuss other countries because I don't know their histories. Perhaps (I doubt it) their welfare is sustainable; ours isn't.

by: LibertarianChristian

09-19-2010 @ 11:54am

hihttp://www.milq.salexmeds.combest regards, jarrbear05@aol.com

by: Chris "Jesdisciple"

10-30-2009 @ 3:33am

Resetting this thread's indentation at the end of the discussion.

by: arachne646

10-29-2009 @ 5:06pm

When you have people working more than 40 hours a week at the minimum wage and there is nowhere for them to live with their roommates where they can still afford to eat, the system is broken. If you lose your health insurance when you change jobs, and you are then uninsurable, the system is broken. When mom and dad have both run out of unemployment benefits, and collecting pop cans for the deposits doesn't pay the rent, welfare isn't the problem. When no one wants to hire you because blacks all have victim syndrome because of the welfare state, and they make everything about race, welfare didn't break that system. Americans don't care what works everywhere else in the world. We're still praying for your health.

by: Chris "Jesdisciple"

10-29-2009 @ 4:40pm

I was actually talking about America... I don't have much context to put international info into, although that's an interesting piece that I might research. But I want to talk about the American system rather than try to abstract something away from others.

"Fix the system" means different things to different people. We say welfare broke it.

by: Jesdisciple

10-23-2009 @ 4:12am

Sounds like Bechtel had a monopoly on the water... We have never argued that a private monopoly is better than a public one. We do argue, however, that government laws which result in monopolies should be repealed rather than the monopolies subsidized.

I'm not informed about the Enron scandal. However, even if I were I doubt I could analyze where the system failed without a degree in economics.

by: arachne646

10-29-2009 @ 3:45pm

The first politician to implement universal healthcare, in Saskatchewan, Tommy Douglas, also eliminated the large deficit left by the former Liberal party government in that Canadian province. In a recent poll related to a TV documentary series Tommy Douglas, who also was a member of the Canadian Parliament, was voted the "Greatest Canadian". Why is is not moral that the citizens who have more contribute more to the necessary functions of society than the poor? Healthy, well-fed, well-clothed and well-educated families will do better work and everyone gets a better country. The moral is: when you see your neighbor at the side of the road without medical coverage--fix the system, don't call him a cab to an emergency room that will send him a bill he will try to pay, but that will add one more bankruptcy to the pile.

by: RadicalChristianLibrarian

10-23-2009 @ 4:36am

Yes, they did have a monopoly on the water. They purchased it by bribing corrupt local officials, which happens all the time, all over the world. If corporations could privatize air, they would.

In California, when rates for electricity went up 200-300%, people (and the state) were put in difficult financial positions and the Governor was recalled and thrown out of office, mostly because of this manufactured "energy crisis."

California's economy still hasn't recovered. Last I heard, a county in Washington State was suing for compensation, but what good does it do to sue a bankrupt company? No one is held accountable.

Here's another Amy Goodman Democracy Now article (no, I'm not trying to convert you into a flaming liberal, it's just a good synopsis of what went down). ;-)

http://www.democracynow.org/2006/5/26/enron_pla...

The stakes in Bolivia were higher- people's lives were on the line. Poor people in Bolivia can't afford that kind of increase for water.

by: Ngchen

10-23-2009 @ 11:48am

Very true, in terms of insurance companies having the resources to outlast most people. What are the levels of typical penalties for bad-faith denials? IMHO it should be at least 3X to 10X the legitimate claim, in order to serve as a deterrent.

Now, something else that could work would be maybe some sort of informal (or maybe even formal) insurance company rating scheme. In the case of cars at least, I know relatives who get insurance from a large, well-respected national chain who do pay higher premiums (than from smaller insurers). In return for the higher premiums, they get no-hassle service and claims are typically paid in a timely manner. If insurers are required to publish data on the number of claims paid, as well as the number denied, people can more reasonably compare firms.

by: Chris "Jesdisciple"

10-29-2009 @ 12:33pm

I was talking about costs, not necessarily profits. I don't know where the money ultimately goes, but the companies do seem to take quite a bit.

by: Jesdisciple

10-23-2009 @ 5:01am

FYI: Not all Republicans are siding with the insurance companies. I agree that by and large the politicians do; if only we could get a conservative party up and running that actually valued conservatism itself. I'm convinced that the political system's focus on money is something that needs to be reformed - perhaps even more than healthcare does.

by: LibertarianChristian

10-29-2009 @ 11:59am

That "unknown reason" is simple: Government regulation.

High regulation (things like mandating certain types of treatment) adds to the cost of doing business. This makes it tougher for companies to get started and keep costs down. To solve this, you need LESS gov't, not more.

by: LibertarianChristian

10-29-2009 @ 11:57am

See my comment right above yours in terms of costs.

by: LibertarianChristian

10-29-2009 @ 11:57am

Your statement about who has better medical care is controversial. In what areas are they better? 5-year cancer rate recovery, waiting lists, doctors...these are all areas in which the US is number 1. I would argue they are the most significant.

Second, in 1964, our government started Medicare. It cost $4 million. They estimated that the cost today (adjusted for inflation) would be $40 million. Actual cost? $450 million.

There are finite goods in this country and limited knowledge. The government simply cannot control costs nor provide a blanket solution for everyone.

Today, the gov't provides 50% of spending in health care...so they are already very involved. To reduce costs and increase service, the government needs to get out of the way, let insurance companies compete across state lines, and get rid of price controls. The only way to do this is through deregulation.

Also, nobody has responded to my first point: It is not moral to simply take from people to provide for others. Christian charity is proving your OWN money and time and convincing others to do the same. You can't win the argument, so you seek to MAKE people do it your way. That is not moral and that is not Christian.

by: Chris "Jesdisciple"

10-28-2009 @ 11:42pm

I'd be glad to read an explanation of how the government hasn't raised costs... I also wonder whether anyone supporting government-led reform cares about the national deficit at all.

by: Chris "Jesdisciple"

10-28-2009 @ 11:36pm

Couldn't get much worse than this!!!
That's what they've been saying all along on the march against capitalism. From what I know, every time they've proven themselves wrong.

by: Chris "Jesdisciple"

10-28-2009 @ 11:28pm

Another example. I purchased private health insurance and they put a pre-existing clause in it for my son. I told the agency that we should tell them that I wouldn't take the insurance unless he was covered. Her comment was that they didnt' care!!!!!!!!!!!
They put a pre-existing clause in for your son? I didn't know they could change the policy per customer.

As for the general thrust of your post: I don't respect the companies either, but neither do I trust the government as much as you seem to. Government might not deny any claims, but, because of the accountability measures built into welfare, government will meddle in whatever system gets tax money. Of course this is a good thing in principle, but the results are horrible. I say keep the government as an observer rather than a participant so it remains as neutral as possible.

by: Ngchen

10-23-2009 @ 11:48am

Very true, in terms of insurance companies having the resources to outlast most people. What are the levels of typical penalties for bad-faith denials? IMHO it should be at least 3X to 10X the legitimate claim, in order to serve as a deterrent.

Now, something else that could work would be maybe some sort of informal (or maybe even formal) insurance company rating scheme. In the case of cars at least, I know relatives who get insurance from a large, well-respected national chain who do pay higher premiums (than from smaller insurers). In return for the higher premiums, they get no-hassle service and claims are typically paid in a timely manner. If insurers are required to publish data on the number of claims paid, as well as the number denied, people can more reasonably compare firms.

by: LadyJess78

10-21-2009 @ 1:42pm

Thank you for the additional information. It's hard to believe that anyone could forget that each case is an actual human being, but it happens all over. And, while, yes, this insurance company is pure evil, I think this only drives further home your point that the system that allows the companies tasked to care for us to put profits above human lives has to be changed. Only by taking the profit motivation out of the system can we hope to put an end to this "loophole" behavior.

by: LibertarianChristian

09-19-2010 @ 11:54am

hihttp://www.milq.salexmeds.combest regards, jarrbear05@aol.com

by: LibertarianChristian

09-19-2010 @ 11:54am

hihttp://www.milq.salexmeds.combest regards, jarrbear05@aol.com

by: LibertarianChristian

09-19-2010 @ 11:54am

hihttp://www.milq.salexmeds.combest regards, jarrbear05@aol.com

by: LibertarianChristian

09-19-2010 @ 11:54am

hihttp://www.milq.salexmeds.combest regards, jarrbear05@aol.com

by: Ngchen

10-21-2009 @ 4:36pm

The inexcusable behavior by the listed insurance companies can be remedied w/o abolishing the profit motive. Namely, through some sort of effective regulation. Insurance policies are contracts, and companies ARE both morally and legally obligated to fulfill their end of the bargain. IIRC there are (and hopefully will continue to be) substantial penalties for any insurance company that denies any claim in bad faith, since yes, otherwise there would be the temptation to deny everything and sort it out later.

by: LadyJess78

10-21-2009 @ 1:42pm

Thank you for the additional information. It's hard to believe that anyone could forget that each case is an actual human being, but it happens all over. And, while, yes, this insurance company is pure evil, I think this only drives further home your point that the system that allows the companies tasked to care for us to put profits above human lives has to be changed. Only by taking the profit motivation out of the system can we hope to put an end to this "loophole" behavior.

by: govtisnottheproblem

10-21-2009 @ 4:42pm

Here's one lesson that you can borrow from Australia. Our insurance companies are legally obliged to offer insurance on the basis of 'community pooling'. That means they must offer the same insurance product for everyone at the same price, regardless of your medical history, current health or age. When you join a fund for the first time, there are exclusion periods for pre-existing conditions, but these are mostly only 12 months and they don't stop you getting coverage for other issues eg. if you're pregnant when you join, you can't get obstetrics care for 9 months but you can still get all the other benefits. And if you have family cover, then it works for the whole family regardless of how many children there are.

If they want to withdraw coverage for one person, they have to do it for everyone - and would instantly lose customers as people would just move over. Generally premiums are pretty close anyway - when you compare there are always pluses and minuses in premiums, and coverage.

In fact, don't borrow that idea - take it for free!

by: Stein

10-21-2009 @ 4:57pm

Probably you are right that the problem could be tacked via regulation. However such regulation would have to be complex and subtle (because the insurance companies will be complex and subtle to try to find loopholes).

In the current case, the company dropped coverage a whole condition (with the intended side-effect of shedding coverage for an expensive individual case). Would regulation deny that companies can ever drop coverage for a whole condition? Probably that would be too intrusive, so instead we have to craft various "grandfather" clauses.

I foresee a newly emerging industry equivalent to interpreting the tax code. That's a lot of overhead. Maybe some not-for-profit model would work better than playing these games. I don't know the answer, but "regulation" is not a gimme.

by: RadicalChristianLibrarian

10-23-2009 @ 7:26pm

The Republicans in Congress were who I was referring to- I didn't mean to lump all non-politician Republicans or conservatives together with my statement.

And we are in complete and total agreement about money having corrupted the political system.

by: Ngchen

10-21-2009 @ 4:36pm

The inexcusable behavior by the listed insurance companies can be remedied w/o abolishing the profit motive. Namely, through some sort of effective regulation. Insurance policies are contracts, and companies ARE both morally and legally obligated to fulfill their end of the bargain. IIRC there are (and hopefully will continue to be) substantial penalties for any insurance company that denies any claim in bad faith, since yes, otherwise there would be the temptation to deny everything and sort it out later.

by: RadicalChristianLibrarian

10-21-2009 @ 5:29pm

I agree, the for-profit model is not appropriate for health care and leads to the inhumanity on display in this article by insurance companies.

Congressman Alan Grayson's words are proven true- ""If you do get sick, America, the Republican health care plan is this: Die quickly."

It is often demanded of people to apologize when they tell the truth because the truth hurts sometimes.

by: govtisnottheproblem

10-21-2009 @ 4:42pm

Here's one lesson that you can borrow from Australia. Our insurance companies are legally obliged to offer insurance on the basis of 'community pooling'. That means they must offer the same insurance product for everyone at the same price, regardless of your medical history, current health or age. When you join a fund for the first time, there are exclusion periods for pre-existing conditions, but these are mostly only 12 months and they don't stop you getting coverage for other issues eg. if you're pregnant when you join, you can't get obstetrics care for 9 months but you can still get all the other benefits. And if you have family cover, then it works for the whole family regardless of how many children there are.

If they want to withdraw coverage for one person, they have to do it for everyone - and would instantly lose customers as people would just move over. Generally premiums are pretty close anyway - when you compare there are always pluses and minuses in premiums, and coverage.

In fact, don't borrow that idea - take it for free!

by: Jesdisciple

10-23-2009 @ 9:01pm

Enron: Like I said, I don't know where to start looking for the flaw. That's a huge mess that might have started in the 19th century.

Bechtel: I don't understand why you're pushing this point. It seems totally unrelated to the issue at hand.

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by: LadyJess78

10-21-2009 @ 1:42pm

Thank you for the additional information. It's hard to believe that anyone could forget that each case is an actual human being, but it happens all over. And, while, yes, this insurance company is pure evil, I think this only drives further home your point that the system that allows the companies tasked to care for us to put profits above human lives has to be changed. Only by taking the profit motivation out of the system can we hope to put an end to this "loophole" behavior.

by: LadyJess78

10-21-2009 @ 1:42pm

Thank you for the additional information. It's hard to believe that anyone could forget that each case is an actual human being, but it happens all over. And, while, yes, this insurance company is pure evil, I think this only drives further home your point that the system that allows the companies tasked to care for us to put profits above human lives has to be changed. Only by taking the profit motivation out of the system can we hope to put an end to this "loophole" behavior.

by: Ngchen

10-21-2009 @ 4:36pm

The inexcusable behavior by the listed insurance companies can be remedied w/o abolishing the profit motive. Namely, through some sort of effective regulation. Insurance policies are contracts, and companies ARE both morally and legally obligated to fulfill their end of the bargain. IIRC there are (and hopefully will continue to be) substantial penalties for any insurance company that denies any claim in bad faith, since yes, otherwise there would be the temptation to deny everything and sort it out later.

by: Ngchen

10-21-2009 @ 4:36pm

The inexcusable behavior by the listed insurance companies can be remedied w/o abolishing the profit motive. Namely, through some sort of effective regulation. Insurance policies are contracts, and companies ARE both morally and legally obligated to fulfill their end of the bargain. IIRC there are (and hopefully will continue to be) substantial penalties for any insurance company that denies any claim in bad faith, since yes, otherwise there would be the temptation to deny everything and sort it out later.

by: govtisnottheproblem

10-21-2009 @ 4:42pm

Here's one lesson that you can borrow from Australia. Our insurance companies are legally obliged to offer insurance on the basis of 'community pooling'. That means they must offer the same insurance product for everyone at the same price, regardless of your medical history, current health or age. When you join a fund for the first time, there are exclusion periods for pre-existing conditions, but these are mostly only 12 months and they don't stop you getting coverage for other issues eg. if you're pregnant when you join, you can't get obstetrics care for 9 months but you can still get all the other benefits. And if you have family cover, then it works for the whole family regardless of how many children there are.

If they want to withdraw coverage for one person, they have to do it for everyone - and would instantly lose customers as people would just move over. Generally premiums are pretty close anyway - when you compare there are always pluses and minuses in premiums, and coverage.

In fact, don't borrow that idea - take it for free!

by: govtisnottheproblem

10-21-2009 @ 4:42pm

Here's one lesson that you can borrow from Australia. Our insurance companies are legally obliged to offer insurance on the basis of 'community pooling'. That means they must offer the same insurance product for everyone at the same price, regardless of your medical history, current health or age. When you join a fund for the first time, there are exclusion periods for pre-existing conditions, but these are mostly only 12 months and they don't stop you getting coverage for other issues eg. if you're pregnant when you join, you can't get obstetrics care for 9 months but you can still get all the other benefits. And if you have family cover, then it works for the whole family regardless of how many children there are.

If they want to withdraw coverage for one person, they have to do it for everyone - and would instantly lose customers as people would just move over. Generally premiums are pretty close anyway - when you compare there are always pluses and minuses in premiums, and coverage.

In fact, don't borrow that idea - take it for free!

by: Stein

10-21-2009 @ 4:57pm

Probably you are right that the problem could be tacked via regulation. However such regulation would have to be complex and subtle (because the insurance companies will be complex and subtle to try to find loopholes).

In the current case, the company dropped coverage a whole condition (with the intended side-effect of shedding coverage for an expensive individual case). Would regulation deny that companies can ever drop coverage for a whole condition? Probably that would be too intrusive, so instead we have to craft various "grandfather" clauses.

I foresee a newly emerging industry equivalent to interpreting the tax code. That's a lot of overhead. Maybe some not-for-profit model would work better than playing these games. I don't know the answer, but "regulation" is not a gimme.

by: Stein

10-21-2009 @ 4:57pm

Probably you are right that the problem could be tacked via regulation. However such regulation would have to be complex and subtle (because the insurance companies will be complex and subtle to try to find loopholes).

In the current case, the company dropped coverage a whole condition (with the intended side-effect of shedding coverage for an expensive individual case). Would regulation deny that companies can ever drop coverage for a whole condition? Probably that would be too intrusive, so instead we have to craft various "grandfather" clauses.

I foresee a newly emerging industry equivalent to interpreting the tax code. That's a lot of overhead. Maybe some not-for-profit model would work better than playing these games. I don't know the answer, but "regulation" is not a gimme.

by: RadicalChristianLibrarian

10-21-2009 @ 5:29pm

I agree, the for-profit model is not appropriate for health care and leads to the inhumanity on display in this article by insurance companies.

Congressman Alan Grayson's words are proven true- ""If you do get sick, America, the Republican health care plan is this: Die quickly."

It is often demanded of people to apologize when they tell the truth because the truth hurts sometimes.

by: RadicalChristianLibrarian

10-21-2009 @ 5:29pm

I agree, the for-profit model is not appropriate for health care and leads to the inhumanity on display in this article by insurance companies.

Congressman Alan Grayson's words are proven true- ""If you do get sick, America, the Republican health care plan is this: Die quickly."

It is often demanded of people to apologize when they tell the truth because the truth hurts sometimes.

by: WaveTossed

10-21-2009 @ 6:33pm

"The inexcusable behavior by the listed insurance companies can be remedied w/o abolishing the profit motive. Namely, through some sort of effective regulation."

The most effective regulation that can be imposed would be revoking the outrageous anti-trust exemption that the legislators gave to the health insurance companies. With this exemption, insurance companies have banded up to become a huge health insurance monopoly cartel. Monopolies are not capitalism, they are not free markets. This cartel is free to impose whatever outrageous policies that they choose with impunity.

by: WaveTossed

10-21-2009 @ 6:33pm

"The inexcusable behavior by the listed insurance companies can be remedied w/o abolishing the profit motive. Namely, through some sort of effective regulation."

The most effective regulation that can be imposed would be revoking the outrageous anti-trust exemption that the legislators gave to the health insurance companies. With this exemption, insurance companies have banded up to become a huge health insurance monopoly cartel. Monopolies are not capitalism, they are not free markets. This cartel is free to impose whatever outrageous policies that they choose with impunity.

by: TN_Horseman

10-21-2009 @ 6:59pm

The only problem with the Australian plan is that young healthy people will be paying a higher than actuarial premium while older people will be underpaying, thus the younger healthier will be subsidizing the older sicker persons.

This could create a hardship for younger persons who are usually lower paid, but in the long run it all evens out much as if prepaying premiums in earlier years. This is the criticism that has killed any attempts at level premiums in the attempt to provide coverage for all in the US.

by: TN_Horseman

10-21-2009 @ 6:59pm

The only problem with the Australian plan is that young healthy people will be paying a higher than actuarial premium while older people will be underpaying, thus the younger healthier will be subsidizing the older sicker persons.

This could create a hardship for younger persons who are usually lower paid, but in the long run it all evens out much as if prepaying premiums in earlier years. This is the criticism that has killed any attempts at level premiums in the attempt to provide coverage for all in the US.

by: natcoz

10-21-2009 @ 7:31pm

You misunderstand what "for-profit" means. It's simply information...it's feedback. If the system has an adequate number of competitors, those health care providers who perform best, as decided by the patients, will make a profit. Meanwhile, those who do not perform well, in the patient's eyes, will go broke.

In a non-profit system funded by the gov't, that feedback doesn't exist. Care providers have no incentive to do right by their patients.

The system we have now is the way it is because of government interference which removes or perverts these built-in information mechanisms.

This article explains how we got where we are today.
http://mises.org/story/3613

by: natcoz

10-21-2009 @ 7:31pm

You misunderstand what "for-profit" means. It's simply information...it's feedback. If the system has an adequate number of competitors, those health care providers who perform best, as decided by the patients, will make a profit. Meanwhile, those who do not perform well, in the patient's eyes, will go broke.

In a non-profit system funded by the gov't, that feedback doesn't exist. Care providers have no incentive to do right by their patients.

The system we have now is the way it is because of government interference which removes or perverts these built-in information mechanisms.

This article explains how we got where we are today.
http://mises.org/story/3613

by: govtisnottheproblem

10-21-2009 @ 7:32pm

All correct. We accept it as the price of community pooling so that everyone can access health insurance. But insurance companies have developed some combinations to appeal to different groups. eg. young singles can drop things like obstetrics and lower hospital benefits, older people can choose higher hospital benefits, etc. And choosing an excess can reduce the premium.

But back to your point - I don't think we have such an issue with cross-subsidisation ie. no-one complains that the insurance companies are stealing from them to subsidise unhealthier people.

by: govtisnottheproblem

10-21-2009 @ 7:32pm

All correct. We accept it as the price of community pooling so that everyone can access health insurance. But insurance companies have developed some combinations to appeal to different groups. eg. young singles can drop things like obstetrics and lower hospital benefits, older people can choose higher hospital benefits, etc. And choosing an excess can reduce the premium.

But back to your point - I don't think we have such an issue with cross-subsidisation ie. no-one complains that the insurance companies are stealing from them to subsidise unhealthier people.

by: natcoz

10-21-2009 @ 7:35pm

The bigger the system, the more impersonal it becomes. It's good to keep the decision makers close to the customer. Doctors today are not free to do their jobs they way they should and the way they most likely would choose to if it weren't for our ridiculous legal system.

by: natcoz

10-21-2009 @ 7:35pm

The bigger the system, the more impersonal it becomes. It's good to keep the decision makers close to the customer. Doctors today are not free to do their jobs they way they should and the way they most likely would choose to if it weren't for our ridiculous legal system.

by: natcoz

10-21-2009 @ 7:43pm

It's not just young, healthy people who are being unfairly treated. What about the people who make better health decisions on a daily basis? We should be careful not to remove or tamper with the natural, God-given incentive to make wise choices on a daily basis. And this may mean we need to let people suffer the consequences of their life-long decisions.

Exercised lately?
Super-Sized it much?
Educated yourself at all?

There's a limit to how much we can say health care is a "right."

by: natcoz

10-21-2009 @ 7:43pm

It's not just young, healthy people who are being unfairly treated. What about the people who make better health decisions on a daily basis? We should be careful not to remove or tamper with the natural, God-given incentive to make wise choices on a daily basis. And this may mean we need to let people suffer the consequences of their life-long decisions.

Exercised lately?
Super-Sized it much?
Educated yourself at all?

There's a limit to how much we can say health care is a "right."

by: natcoz

10-21-2009 @ 7:45pm

govtisnottheproblem, cute name. No need to post anything else, since your name betrays an acute lack of historical perspective.

by: natcoz

10-21-2009 @ 7:45pm

govtisnottheproblem, cute name. No need to post anything else, since your name betrays an acute lack of historical perspective.

by: TN_Horseman

10-21-2009 @ 7:51pm

I agree natcoz, that's why at 63 I spend 1 1/2 hours in the gym 5-6 days a week doing daily cardio plus either upper body or lower body work on alternate days. In addition I ride at least 2 days a week and pastor 2 churches.

I realize as a retiree I can be more flexible time wise but for years ran 3 miles a day and refereed soccer on weekends. One thing lacking in the US these days is a sense of personal responsibility.

by: TN_Horseman

10-21-2009 @ 7:51pm

I agree natcoz, that's why at 63 I spend 1 1/2 hours in the gym 5-6 days a week doing daily cardio plus either upper body or lower body work on alternate days. In addition I ride at least 2 days a week and pastor 2 churches.

I realize as a retiree I can be more flexible time wise but for years ran 3 miles a day and refereed soccer on weekends. One thing lacking in the US these days is a sense of personal responsibility.

by: xfree9

10-21-2009 @ 9:59pm

There's a limit to how much we can say health care is a "right."

Ya know, to some degree, that's probably a more accurate statement than those who declare it a right on the one hand, and the others who say it's not a right whatsoever. I tend to lean with the latter group, but with what you said here that definitely nuances the idea of a "right" a bit.

by: xfree9

10-21-2009 @ 9:59pm

There's a limit to how much we can say health care is a "right."

Ya know, to some degree, that's probably a more accurate statement than those who declare it a right on the one hand, and the others who say it's not a right whatsoever. I tend to lean with the latter group, but with what you said here that definitely nuances the idea of a "right" a bit.

by: SisterMarie

10-21-2009 @ 11:29pm

When I was still in my 50s, I experienced a problem that many people who have had to deal with insurance companies have shared. The bills started coming in and there was no way that I could have paid them without insurance. I quickly learned that the first inclination of the companies was to deny the claim and hope that the insured (me) will leave it at that. Fortunately, I developed a spreadsheet which allowed me to track every claim - a separate column for deductible, etc. This was before I knew that there were computer programs that would track it better, so I just maintained it with hand-drawn sheets.

I'm sure that they were merely playing the odds that a significant proportion of their clients would simply pony up. And the more elderly and the less education, the more likely they would not appeal any of the decisions made by the insurance company.

Based on my experience, I don't think that there's any wonder that many of us are skeptical about the claims made by the health insurance industry.

by: SisterMarie

10-21-2009 @ 11:29pm

When I was still in my 50s, I experienced a problem that many people who have had to deal with insurance companies have shared. The bills started coming in and there was no way that I could have paid them without insurance. I quickly learned that the first inclination of the companies was to deny the claim and hope that the insured (me) will leave it at that. Fortunately, I developed a spreadsheet which allowed me to track every claim - a separate column for deductible, etc. This was before I knew that there were computer programs that would track it better, so I just maintained it with hand-drawn sheets.

I'm sure that they were merely playing the odds that a significant proportion of their clients would simply pony up. And the more elderly and the less education, the more likely they would not appeal any of the decisions made by the insurance company.

Based on my experience, I don't think that there's any wonder that many of us are skeptical about the claims made by the health insurance industry.

by: talitha_koum

10-22-2009 @ 12:14am

natcoz, your comment betrays an acute lack of grace and an abundance of arrogance. there's no need for you to be mean or assuming.

by: talitha_koum

10-22-2009 @ 12:14am

natcoz, your comment betrays an acute lack of grace and an abundance of arrogance. there's no need for you to be mean or assuming.

by: govtisnottheproblem

10-22-2009 @ 3:43am

Wow! So the only historical perspective is that government is always bad, and if it's not bad today than it probably will be one day?

You are blind to your own cultural hangups and also demonstrating that great sense of American exceptionalism ie. if we in the US think it's true then it IS true.

I know and understand history, but I refuse to let something that happened centuries ago too dictate my options today. The point is to LEARN from history not be constrained by it.

by: govtisnottheproblem

10-22-2009 @ 3:43am

Wow! So the only historical perspective is that government is always bad, and if it's not bad today than it probably will be one day?

You are blind to your own cultural hangups and also demonstrating that great sense of American exceptionalism ie. if we in the US think it's true then it IS true.

I know and understand history, but I refuse to let something that happened centuries ago too dictate my options today. The point is to LEARN from history not be constrained by it.

by: schroeder37

10-22-2009 @ 2:59pm

why believe this trip from alan grayson. The republicans have over and over provided ideas for reform but obama will not speak to them at all. this statement is a flao out lie, he knew and so do you. but it just feels good I guess for him and those like him to say such blatnant lies. Do you see congress complaining about their options which are for profit companies. NO YOU DONT. becasue it can work well if they would let it. Congress is not even coming close to providing us what they have even after obama said that is what he would do.

by: schroeder37

10-22-2009 @ 2:59pm

why believe this trip from alan grayson. The republicans have over and over provided ideas for reform but obama will not speak to them at all. this statement is a flao out lie, he knew and so do you. but it just feels good I guess for him and those like him to say such blatnant lies. Do you see congress complaining about their options which are for profit companies. NO YOU DONT. becasue it can work well if they would let it. Congress is not even coming close to providing us what they have even after obama said that is what he would do.

by: WaveTossed

10-22-2009 @ 3:12pm

Good news!

http://www.bloomberg.com/apps/news?pid=20601087...

The Judiciary Committee voted 20-9 to repeal the health insurance anti-trust exemption. There is some grounds for a bit of optimis. We can only hope that this measure gets onto the Senate and Congress floors, then to the President's desk -- and become law. It's not going to solve everything, but at least there might be some actions taken against the health insurance monopoly cartel --and we can have a true free market.

by: WaveTossed

10-22-2009 @ 3:12pm

Good news!

http://www.bloomberg.com/apps/news?pid=20601087...

The Judiciary Committee voted 20-9 to repeal the health insurance anti-trust exemption. There is some grounds for a bit of optimis. We can only hope that this measure gets onto the Senate and Congress floors, then to the President's desk -- and become law. It's not going to solve everything, but at least there might be some actions taken against the health insurance monopoly cartel --and we can have a true free market.

by: Stein

10-22-2009 @ 3:31pm

is a blatnant lie the same thing as a flao out lie?

by: Stein

10-22-2009 @ 3:31pm

is a blatnant lie the same thing as a flao out lie?

by: Stein

10-22-2009 @ 3:35pm

So are you claiming that Aetna and Humana are small and personal?

Or perhaps you are advocating that the big insurance corporations be broken up so as to become more personal as they make claims decisions that affect people's lives.

by: Stein

10-22-2009 @ 3:35pm

So are you claiming that Aetna and Humana are small and personal?

Or perhaps you are advocating that the big insurance corporations be broken up so as to become more personal as they make claims decisions that affect people's lives.

by: uberVU - social comments

10-22-2009 @ 4:15pm

Social comments and analytics for this post...

This post was mentioned on Twitter by smaspace: #SMA I Was Wrong. The Insurance Company Was Evil. - LaVonne Neff ... http://bit.ly/akcmT...

by: mindymama

10-22-2009 @ 5:49pm

Are you suggesting that my 5-year old with asthma and my 8-year old with severe reflux can blame their conditions on their unhealthy lifestyle? They are quite athletic, we eat home-cooked healthy meals, and neither of them smoke or drink. This "people get sick because they don't take care of themselves" mentality is short-sighted, at least. I swim three miles a week, run 9 miles a week, have never smoked, rarely drink alcohol, and I have asthma; you cannot imagine the dozens of hours I have spent fighting to have life-saving medications covered under my husband's insurance plan, often to no avail. There are millions of people who have chronic health problems which have nothing to do with lifestyle.

by: mindymama

10-22-2009 @ 5:49pm

Are you suggesting that my 5-year old with asthma and my 8-year old with severe reflux can blame their conditions on their unhealthy lifestyle? They are quite athletic, we eat home-cooked healthy meals, and neither of them smoke or drink. This "people get sick because they don't take care of themselves" mentality is short-sighted, at least. I swim three miles a week, run 9 miles a week, have never smoked, rarely drink alcohol, and I have asthma; you cannot imagine the dozens of hours I have spent fighting to have life-saving medications covered under my husband's insurance plan, often to no avail. There are millions of people who have chronic health problems which have nothing to do with lifestyle.

by: kansasmennonite

10-22-2009 @ 9:24pm

quote:"The republicans have over and over provided ideas for reform but obama will not"

Is this why we are in such a mess since 93'?

Seriously, the repubs proposals won't fix pre-existing conditions, etc. Only provide enough excuse to help them get them re-elected. Look at my state's Todd Tihart website and it's very miniscule yet he claims to be leading the efforts against OBama. He's for the status quo. same ol same ol.

by: kansasmennonite

10-22-2009 @ 9:24pm

quote:"The republicans have over and over provided ideas for reform but obama will not"

Is this why we are in such a mess since 93'?

Seriously, the repubs proposals won't fix pre-existing conditions, etc. Only provide enough excuse to help them get them re-elected. Look at my state's Todd Tihart website and it's very miniscule yet he claims to be leading the efforts against OBama. He's for the status quo. same ol same ol.

by: scat

10-22-2009 @ 10:50pm

As a former insurance insider, I can guarantee you that literaally not decisions are made based on moral obligations. There have been bad faith laws on the books for many years in many states, yet very few such claims ever come to fruition. They are difficult to prove and expensive to pursue.

As a matter of course, a large percentage of claims are denied initially with the expectaton that the claimant just doesn't want to fight for their rights. Most people in fact have no idea what their rights are. Insurance companies generally have the funds and the will to outlast most people. Even if the insurance company ultimately is required to pay the claim and some penalties, they generally have made enough money by delaying that they don't really suffer a loss. It's all about profit. Without the profit motive the whole approach to claims would change. And by the way, no solvent insurance company is going out of business if we reform health care coverage. They make the bulk of thier money in other investments.

by: scat

10-22-2009 @ 10:50pm

As a former insurance insider, I can guarantee you that literaally not decisions are made based on moral obligations. There have been bad faith laws on the books for many years in many states, yet very few such claims ever come to fruition. They are difficult to prove and expensive to pursue.

As a matter of course, a large percentage of claims are denied initially with the expectaton that the claimant just doesn't want to fight for their rights. Most people in fact have no idea what their rights are. Insurance companies generally have the funds and the will to outlast most people. Even if the insurance company ultimately is required to pay the claim and some penalties, they generally have made enough money by delaying that they don't really suffer a loss. It's all about profit. Without the profit motive the whole approach to claims would change. And by the way, no solvent insurance company is going out of business if we reform health care coverage. They make the bulk of thier money in other investments.

by: prk

10-23-2009 @ 12:04am

You know this is not a Health Insurance Company, hence the name New York Life. She is talking about a disablilty policy.